Do you know what a service level agreement is? On this occasion, we will talk about understanding, benefits and also examples of service level agreements. Read it until it`s over. Although the actual details of the Service Level Agreement (SLA) are very different and depending on the services they can cover, a comprehensive SLA usually contains the following: SLA is a tool that is a formal agreement between the vendor/supplier and the customer (external/internal) on the commitment of the services received and provided with a number of performance indicators. SLA stands for Service Level Agreement or, if translated, Service Level Agreement, SLA is part of a general service contract between 2 two companies to improve performance or delivery time that must be set over the duration of the contract.
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